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FAQ

FAQ

  • How much does postage cost?

UK ORDERS - UK deliveries are sent using Royal Mail 2nd Class Post* which is estimated to arrive in 2-4 working days. Cost is calculated on the weight of the products purchased and will be automatically calculated for you at the checkout stage. 

0-1kg £3.50
1-2kg £4.50
2-5kg £10
5-10kg £20
10-20kg £30
20-30kg £40
Order of £300 + FREE

Please note - when making a payment via PayPal you will be temporarily redirected to PayPal to enter your login details at the checkout stage. You will then be redirected back to our site where a total including postage costs will be displayed. 

*Wall dispenser packs are sent directly from our warehouse. Estimated delivery time is still 2-4 working days.

REST OF THE WORLD ORDERS - We ship internationally and are experienced and equipped to deal with orders from all over the world. If you are looking to place an order weighing more than 2kg please contact us at  sales@ecohydra.com  for a personalised shipping quote before ordering online. Any additional costs due to import taxes are buyers responsibility.

0-1kg           £15
1-2kg £30

LARGER ORDERS - If you are looking to place a significant order or want to discuss a continued contract or account please contact us at sales@ecohydra.com

  • Do I have to create a customer account?

No. This is optional and orders can be made without a customer account. However, it's quick and simple to set-up and will make your next EcoHydra purchase even quicker and simpler!

  • Where can I find more detailed product information?

Please visit our home page or the main FAQ page for more detailed information on products and testing.

  • What do I do if something isn't quite right?

We want everything to run smoothly for you. However, if something isn't quite right with your order we are always here to help. Please do not hesitate to email us at buy@ecohydra.com with any query regarding this website, the ordering process or your completed order.